FAQS

The length of time from placing your order to delivery to the store is based on several factors such as the type of flooring, or whether the colour/pattern/style chosen is in stock or if it is a special order. If speed rather than a specific colour or style is more important to you, many United Carpets stores have roll ends and roll stock that you can take away on the day. 

The other hurdle which could potentially hold up your order is fitting. This is booked in advance based on the fitter’s schedule, but during busy times, it can sometimes be a few weeks before your floor can be installed.

Underlay is an extra layer that goes underneath the carpet, protecting the carpet, providing insulation and extra comfort underfoot. 

Underlay is essential when buying a new carpet. Often overlooked in favour of the old underlay before it, which is prone to crumble or collapse – especially in high traffic areas, new underlay has a multitude of essential benefits. 

Although the extra under-foot comfort is a welcome benefit of underlay, it's main purpose is to protect your carpet during it's everyday use. By absorbing some of the impact of footfall, quality underlay can prevent pile flattening and extend the lifetime of your new carpet by up to 50%.

Yes we can uplift your old carpet for an additional fee in some areas. Please speak to your local in-store expert about the services offered in your area.

A ‘tog’ is the unit of measurement we use to show a flooring product thermal insulating property.  The higher the carpet tog value, the more it will retain heat and the better it will be at insulating.

Tog is very important in the flooring world depending on your needs – higher will help insulate a home better, but lower tog will work better with underfloor heating.  The overall tog value of a chosen flooring option will also include the underlay.

We have a range of pet-friendly and stain-resistant carpets.

Please note stain resistant does not mean 100% stain proof, however, this range of carpets will help prevent many common stains.

Shop pet-friendly carpets

Shop stain-resistant carpets 

You can get a free quote on any of our carpets online. We do not take any money today and will generate a quote based on the carpets you like. One of our local specialists will be in touch to run through this quote and make sure you get the perfect carpet, as well as arranging fitting and any other items you may need. 

We know buying carpet online can feel complicated - which is why one of our in store experts will personally handle each quote to make sure every detail is right, and make sure you get the benefit of their expertise when you buy your new carpet.

Yes! All of our stores are open to the public with no appointment necessary, but we can still bring the showroom to you! Our free measure & estimate service can come to your home with free samples to help you make the right choice. 

Please note many stores can only provide Measure & Estimates and fit carpet within a 25 mile radius of the store. However, some stores can operate further afield. Visit our Store Locator to find your local branch.

Our estimators will expertly measure your room and provide an accurate estimation of the cost of your flooring, whether it is carpets, vinyl, laminate or luxury vinyl tiles. They will be able to advise you on all aspects of the process and will help you to minimise any wastage of your chosen flooring product.

Once you have chosen your flooring product, we will be able to provide you with an accurate estimation of cost. Book a free measure and estimate today and your local flooring specialist will be in touch to discuss our completely free measure & estimate service.

We'd always recommend using our FREE Home Measure and estimate service, where our experts will come to your home and measure your space. However, if you would like to measure your own room, you can do so in a few easy steps.
First, draw an outline of your room's floor shape. While the drawing does not need to be perfect, the measurements you collect do need to be accurate. Using a tape measure,  measure in cm and metres each side/straight line in your room and add them to your room drawing. Add an additional 10cm to each to ensure you have some spare for a good final fit.  Measure your room from the longest and widest points. Finally, use your measurements to calculate the total width and length of carpet needed. 

Here is a full step-by-step guide for how to measure your carpet complete with diagrams and how to calculate. Alternatively, book in a home visit by one of our team to help you measure up for your new carpet! 

You want to keep your new carpets looking great, but they are walked on every day and sometimes need a clean. First things first, you need to make sure you clear the room and give it a good hoovering to pick up any loose materials. Any stains need to be addressed. Many of our carpets are stain-resistant and pet-friendly however, stains can happen. How to clean a stain on your carpet depends on what it is. Check out our Knowledge Hub articles to find detailed tips for getting different stains out of carpets. 

Vinyl flooring is a durable floor covering that is made of layers using different synthetic materials. It’s designed to be extremely durable and functional and has excellent water-resistant properties. 

It has become popular in recent years due to a wide choice of finishes that give the appearance of tile or real wood floors. 

The main benefits of vinyl flooring are:

• Water-resistant properties (making them great for bathrooms and kitchens).
• Hard-wearing so they require much less maintenance and can last for many years.
• They feel cushioned, which gives them a pleasant feeling when you walk across them.
• They’re one of the most affordable flooring types sold in the UK.

Lino, or linoleum, is a type of vinyl flooring. While vinyl is made from synthetic materials, lino is made from natural materials like cork dust, pine resin, or sawdust. These materials are combined with linseed oil to form linoleum. 

In terms of the difference, both vinyl and lino have the same level of durability and resistance. Some people feel like lino is slightly softer than vinyl. 

Both types of flooring offer good slip resistance, making them ideal for humid areas like kitchens and bathrooms.

Vinyl is one of the most versatile flooring options and can be effectively used in pretty much every room.

Due to the fact that they’re available in different colours and can take on the appearance of other materials like stone or wood, you can have them in any room.

Just follow the links below to see our hand-picked selection of vinyl and lino flooring for each popular room:

• Bathroom vinyl flooring
• Kitchen vinyl flooring
• Living room vinyl flooring
• Bedroom vinyl flooring
• Vinyl flooring for hallways
• Dining room vinyl flooring

To go with our wide choice of vinyl flooring for rooms across your home, we have a huge collection of colours and styles.

Our most popular colours are:

• Grey
• Black
• Black and White
• White
• Pink
• Green
• Blue
• Beige
• Cream
• Brown

Alongside our colours, we’ve got specific styles to look at.

Our stone-effect vinyl flooring is one of our most popular, as you can get the look of stone flooring for a much cheaper price.

Wood-effect lino flooring is another top choice as it can mimic the look of real wood while adding water-resistant properties at a more affordable cost.

Other top styles to choose from include:

• Herringbone
• Cushioned
• Patterned

Here are some tips for cleaning your laminate flooring:

• Sweep or vacuum regularly to remove dirt and debris
• Use a damp mop with a laminate-specific cleaner for deeper cleaning
• Avoid excessive water or harsh chemicals, which can damage the surface
• Clean up spills immediately to prevent staining
• Place mats at entryways to reduce tracked-in dirt and moisture

The choice of the best underlay for laminate flooring depends on several factors. You can find our range of Laminate Flooring Underlays on our Laminate Floor Underlays Page here.
You can also speak to your in store experts about your project and they can advise on the most suitable Underlay for Laminate Flooring for your project. 

Our laminate flooring is a versatile option suitable for various rooms in your home. In our experience, the most popular rooms to use laminate flooring are:

• Kitchens
• Bathrooms
• Bedrooms
• Living rooms

Our laminate flooring collection offers a wide variety of colours to suit any décor preference. The most popular colours we offer are grey, white, black, beige, and brown. 

All of these colours are very versatile and will fit right at home in pretty much any room. Grey, beige, and brown are great choices for living rooms and bedrooms. While white and black are popular for kitchens and bathrooms.

LVT flooring stands for luxury vinyl tile. It’s a type of flooring known for being durable and low-maintenance and can emulate the look and feel of more expensive materials like real wood or stone.

While technically a type of vinyl flooring, LVT is thicker than most vinyl tiles as it’s made with extra layers. LVT usually has five layers made of high-quality materials like PVC vinyl and resin.

These materials are compressed under pressure and a high temperature to create a highly durable and reliable flooring solution.

LVT flooring is considered one of the best flooring materials for homes. It maintains an affordable price point while offering much higher quality and durability than other vinyl tiles.

While LVT can be more expensive than its vinyl flooring counterparts, its additional structure makes it one of the most durable but affordable flooring options available. 

It is also very comfortable underfoot, and it’s well-suited to practically every room in your home.

Choosing between LVT and laminate will likely depend on your budget and what you’re looking for in your flooring. Real Wood can be more environmentally friendly than LVT and Laminate or Vinyl is often more affordable.

However, LVT is made from multiple layers, which makes it more durable and requires less maintenance than laminate flooring. 

Cleaning LVT flooring is incredibly easy. Use a damp cloth, hot water, and mild detergent to remove stains - and remember not to soak the floor.

For tougher stains, a soft brush can be used. 

Your ideal bed size will depend on a variety of factors, including your size, age, space in your room, and if you share your bed. We recommend a minimum of a double bed if you share a bed with a partner, as it can sleep two adults comfortably. 

Double beds are also popular as they don’t take up too much floor space, which is especially important for smaller homes and apartments. If you’re taller, you might prefer a king-size or super-king-size bed. 

Small single beds and single beds are ideal for kids and teenagers. Small double beds are a popular choice for adults sleeping alone or for guest beds.

Be sure to visit us in-store to see our bed sizes in person to see which is right for you.

At United Carpets and Beds, we have a huge range of beds available 

These include:

• Small single beds - 2ft 6ins wide and 6ft 3ins long (75 x 190cm)
• Single beds - 3ft wide and 6ft 3ins long (90 x 190cm)
• Small double beds, otherwise known as a UK queen size - 4ft wide and 6ft 3ins long (120 x 190cm)
• Double beds - 4ft 6ins wide and 6ft 3ins long (135 x 190cm)
• King beds - 5ft wide and 6ft 6ins long (150 x 200cm)
• Super king-size beds - 6ft wide and 6ft 6ins long (180 x 200cm)

It’s important to remember that these sizes refer to the mattress size. Your bed frame could be bigger, depending on its design.

We also offer mattresses for all of our bed sizes. They’re made from equally high-quality materials, which makes our mattresses the perfect partner for our beds. 

Some of our beds come with mattresses, headboards, and storage included, so be sure to check the model to see what you can get with your bed.

While we have a number of different sizes to choose from, you’ll also need to pick what style of bed you want. At United Carpets and Beds, we have a huge range of bed frames that can suit any home or design. 

These include:

Bunk beds 

If you’re tight on space or looking to add a fun element to a shared bedroom, bunk beds might be exactly what you need. 

Divan beds 

Known for their versatility, divan beds offer both a sleek design and practical storage solutions. Unlike traditional bed frames, divans come with a solid base which requires no assembly, and is customisable with drawers for storage.

Ottoman beds and Storage Beds

Ottoman beds provide ample storage space, with a lifting system that allows the bed base to be raised, providing additional storage space underneath.

When space in your bedroom is at a minimum, storage beds offer a clever solution to keep your belongings neatly tucked away. These beds come with built-in storage options like drawers or a lift-up mattress base, making them ideal for small bedrooms or for those looking to maximise their storage space.

Adjustable beds 

Adjustable beds are one of the most mobility friendly bed frames we offer. With the touch of a button, you can elevate your head or feet to better align your body for reading, watching TV, or getting a good night’s sleep.

You’ll need a special type of mattress to be compatible with an adjustable bed.

Sofa beds 

When you're short on space, sofa beds are a fantastic solution. Our fabric sofa beds can be transformed into a bed, providing a flexible solution for overnight guests. 

Kids beds 

From bunk beds to car bed frames, we’ve got some amazing kids beds available. We have a variety of eye-catching designs that kids love, with many including a mattress to keep costs low. 

Guest beds 

We’ve got a handpicked selection of beds that perfectly suit overnight guests. Be sure to click the following link to see all of our guest bed ideas. 

Alongside our bed sizes and bed frames, we’ve also got a variety of materials to choose from.

Each of our bed materials provides a completely different look and feel, so be sure to check out all that we have to offer to see which is right for you and your home.

These include:

• Metal bed frames
• Wooden bed frames
• handmade British beds.
• Fabric beds
• Leather beds

Different mattress styles provide different benefits. 

Pocket spring mattresses provide a consistent firmness throughout. 

Memory foam mattresses mould to you and your sleeping position, providing support while giving a sink-in feeling.

Open coil and Orthopaedic mattresses distribute your weight evenly across the mattress, reducing pressure points to relieve aches and pains. 

We stock mattresses in a range of UK standard sizes, including cots, single mattresses, double mattresses, and king-size mattresses, to help you find the perfect fit for your bed.

• Small single mattress: 2’6” x 6’3” (75x190cm)
• Single mattress: 3’ x 6’3” (90x190cm)
• Small double mattress: 4’ x 6’3” (120x190cm)
• Double mattress: 4’6” x 6’3” (153x190cm)
• King-sized mattress: 5’ x 6’6” (150x200cm)
• Super King-sized mattress: 6’ x 6’6” (180x200cm)

While both offer unique benefits, it ultimately comes down to personal preference. If you prefer the traditional bounce and support of a sprung mattress, we have a variety of options to choose from. Alternatively, if you crave the contouring comfort of memory foam, our foam mattresses would be a better option. 

Additionally, we offer a range of firmnesses so whether you prefer a firm mattress for added support or a soft mattress for cloud-like comfort, you’re sure to find your perfect mattress.

1. Underlay - Underlay can help improve the comfort, durability and temperature regulation of your new carpet or flooring. Although the extra under-foot comfort is a welcome benefit of underlay, it's main purpose is to protect your carpet or flooring during it's everyday use. - Search all our Carpet and Flooring Underlays here. 
2. Adheisives - When fitting your new carpet or flooring, a secure fit is really important. Our range of carpet and flooring adheisive sprays can help to secure your flooring in place for a great finish.
3. Carpet Grippers - Stop your carpet from moving, creasing and get the ultimate fit with our dual purpose carpet grippers. Suitable for most wood and concrete floors, they include specially designed and manufactured nails to stretch the carpet and tuck away the edges, leading to a better fit. 
4. Door Bars - door bars (also called threshold strips or threshold bars) neatly join one room and flooring to another. Here, you can find affordable door bars for every use case, including single and double edged bars perfect for carpet-to-carpet and carpet-to-smooth-floor.